An apartment (or vacation home) is a separate apartment for guest use only.
The host does not live in the unit and may or may not live in the building.
All units have a kitchen or built-in wall kitchen for preparing simple meals.
Sheets, towels and dishtowels are always supplied. Breakfast is not included.
A B&B is 1 or more rooms within a home rented out to guests usually for short periods.
The bathrooms are either private for guest use only or may be shared with other guests or the family.
The arrangements are clearly stated in the descriptions.
Sheets and towels and an Italian style breakfast are provided.
Usually the host family lives in the apartment.
However, there are some B&Bs that are professionally run and the host does not live in the apartment
but they will still provide breakfast. If units are professionally run it is clearly stated in the description.
Normally a continental breakfast is served. This usually consists of coffee, tea or a beverage,
a simple breakfast role (croissant or cornetto) and condiments such as butter and/or jelly.
Italian law does not permit food that has been prepared by hand to be served in B & Bs so the breakfast
food items are store wrapped or are in small packs such as butter and jelly.
According to the Regional Regulations bedding and towels must be
changed for each new client.
For B & B occupancy longer than a week they will be changed at least twice a week.
If you have any specific needs discuss them with the host upon your arrival.
Key arrangements should be made with the host at the time of your arrival.
If you wish to have a room key, request it when you arrive. However, keep in mind that the host must have access to the room and will enter for cleaning or any emergencies that might arise.
Providing a front door key is a decision made by individual hosts. If the host does not provide a front door key someone will always be available to allow entrance to the guests.
Our company has set a policy that check-in time can begin at 12 pm.
Please note that some hosts do not accept (late arrivals) or charge an additional fee for late arrivals.
This information will be noted in the unit description.
If, on the day of your arrival, there is a departing guest in your accommodation you may be asked to leave your bags and to take possession of the room or apartment a little later so there will be time to clean the room.
Check out time has been set for no later than 10 am. However, you may ask the host if luggage may be left to be picked up later in the day. Final arrangements for leaving luggage must be agreed upon between you and the host.
These arrangements are handled on an individual basis by each host (see question 12).
We suggest that upon your arrival you inform your host of your departure needs or let him know in advance and he will do his best to meet them. Please understand that your requirements on the day of your departure are subject to the arrangements necessary for incoming guests.
In almost all cases no final cleaning fee is charged. If such a fee is required by the host it is clearly stated in the description and noted on your reservation and confirmation form.
If an accident (breakage, etc.) occurs during your stay we expect our guests to report it to the host, discuss a settlement and agree upon a fair compensation.
The B & B Association will send you a confirmation immediately after all arrangements and initial payments have been settled. If you do not receive your confirmation within 2 working days please call us immediately. Otherwise we will assume you have received the confirmation.
If you have any specific questions about items such as malfunctioning equipment, operating instructions, etc., please discuss them with your host.
If the accommodation does not generally meet your expectations according to the description or there are any problems between you and the host, PLEASE contact us as soon as possible while you are in Rome. We will do our best to resolve them.
Contacting us after you have left the unit and/or Rome and then asking for a refund, etc., seldom brings a positive resolution.
The Association does not offer pick up service. However, a few of the host families do offer this personal service for an additional fee. If you are interested in this service contact the host after you have received your booking confirmation to make the arrangements.