Frequently Asked Questions

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B&B and APARTMENT

1. What is the difference between an apartment (flat) and a B&B?

BATHROOM

2. What is the difference between an en suite bathroom, a private bathroom and a shared bathroom?

BREAKFAST

3. What type of breakfast is served in a B&B?

4. Is breakfast included in an apartment unit?



CLEANING/TOWELS/BED LINENS

5. Are bed linens and towels provided in an apartment/B&B?

6. How often are bed linens and towels changed?

7. How often will the room or the apartment be cleaned?

KEYS

8. In a B&B do I receive a key to my room or to the main door?

9. Are there any curfew requirements regulations?

CHECK-IN/CHECK-OUT

10. What is the check in time at the accommodation?

11. Is there an extra fee for a late arrival?

12. What is the check out time?

13. If I have a late flight departure may I stay in the unit or leave my luggage in the unit?

14. When I am in the B & B or apartment is the owner allowed to enter?

15. Do I receive a phone number for the B & B or apartment owner?

16. May I go to the B&B or apartment to check it out before I book it?



PRICES/PAYMENT

17. What does the notation "1", "2", etc. signify in the Web price of the accommodations?

18. Is the price on the web site per person or per room?

19. If I don't think it is safe to send my credit card number over the Net or by Fax how can I make the initial down payment?

20. May I pay the down payment with PayPal?

21. When do I have to pay the remaining balance for my stay?

22. Are taxes included in the rates I find on the web?

23. Is any fee, such as a breakage fee or final cleaning fee, requested at the time of arrival?

RESERVATION/CONFIRMATION/TROUBLE

24. How do I make a reservation? How do I pay for the accommodation; What are the payment policies? What are the cancellation policies?

25. I reserved a room/unit through the B&B Association of Rome but I did not receive any confirmation and I don't know the address of my accommodation.

26. If I have any difficulties when I arrive or during my stay whom do I contact?

MISCELLANEOUS

27. Does the Association offer pick up service?

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